About Flyoneers

A wider view of the airport journey

Today, the airport experience is not limited to flight time or the time spent inside a terminal. The journey often begins before the traveller reaches the airport. Transfer planning, parking options, lounge reservations, fast track services, meet and greet assistance, family travel resources, accessibility information, dining guides, shopping options, mobile apps and digital booking platforms are all important parts of this experience. Flyoneers focuses on this wider ecosystem.

What we recognise

The areas recognised by Flyoneers are organised under categories such as airport ground services, inclusive travel resources, travel guides and content, and travel technology and platforms. These categories are designed to understand how travellers find, compare, book and manage airport-related services. Each category aims to recognise services and companies that create real value for passengers.

For us, a strong airport service is not only about being visible. It is also about providing clear information, building trust, making booking and cancellation processes easy to understand, offering transparent pricing, responding to different traveller needs and connecting the service experience smoothly with the journey before or after a flight. For this reason, Flyoneers looks not only at the service itself, but also at how that service is presented to the traveller.

Companies, not venues

Flyoneers does not mainly focus on awarding a lounge, hotel, transfer vehicle or airport area directly. Instead, it evaluates the companies, platforms, providers and content creators that bring these services to travellers. A traveller’s ability to find the right service, make a decision, book with confidence and use that service in line with their travel plan often depends on the experience these companies provide. That is why our awards programme focuses on the brands that create real value in the airport services market.

Evidence-based judging

Our evaluation approach is evidence-based. We expect applicant companies to provide more than general promotional statements. Entries should be supported by concrete information, such as booking flow examples, user experience screenshots, customer satisfaction data, service coverage, accessibility information, cancellation and flexibility policies, technology use, content quality or operational performance indicators. The aim is to assess each entry not only by what it claims, but by the value it can clearly demonstrate.

The Flyoneers jury process is shaped according to the context of each category. For example, in an airport hotel booking experience category, ease of finding a suitable hotel, clarity of shuttle or transfer information, booking flexibility and pricing transparency may be important. In an airport travel app category, mobile usability, real-time information, service integration and contribution to journey planning may be more central. Each category has its own focus, but the overall approach remains the same: to recognise meaningful, reliable and measurable value for travellers.

Raising the standard

Flyoneers also aims to support a clearer, more user-focused and more professional standard within the airport services industry. The awards programme is not only a place to announce winners; it also gives companies a way to explain their work more clearly, position their services more effectively and show how they contribute to the passenger experience.

Verified award badges

Winning companies may use verified Flyoneers award badges on their own websites. These badges direct visitors to the official verification page on Flyoneers. This makes it possible to check which company received an award, for which category and in which year. This approach makes award communication more trustworthy and helps winning brands share their achievements in a transparent way.

Our vision

The vision of Flyoneers is to make valuable work within the airport services ecosystem more visible. Companies that help travellers access better information, simplify booking processes, care about specific needs such as accessibility and family travel, use technology to improve the passenger experience and make the airport journey easier to understand are at the centre of this platform.

We believe that the airport experience is shaped not only inside the terminal, but also at every digital decision point, during journey planning, in service selection and wherever travellers need to feel informed and confident. Flyoneers was created to recognise, evaluate and award the companies that make this experience better.