Airport passenger services awards · 2026
Recognising the Brands Shaping the Airport Journey
Flyoneers recognises the platforms, providers and technology that sell, book and manage airport passenger services around the world.
- 15Award categories
- 04Award families
- 01Winner per category
Verified Winners
Recognising the brands shaping the airport journey
Flyoneers winners are companies recognised for improving airport services, passenger experience, travel technology and the way travellers discover, book and use airport-related services.
Ground Services
Technology
Guides & ContentKey dates
Full key dates will be announced soon. Check back here for entry and judging deadlines.
- TBAEntries openAnnounced soon
- TBAEntries closeAnnounced soon
- TBAShortlist publishedAnnounced soon
- TBAFinalists announcedAnnounced soon
- TBAWinners announcedAnnounced soon
Dates are provisional until entries open.
The award goes to the company, not the airport
A traveller books through a company long before they reach the airport. Flyoneers judges that company: how it presents, sells and manages the service.
What the jury judges
- How the company presents the service to travellers
- How it sells and takes bookings
- How it manages reservations and changes
- The range of airports and services it offers
- Its technology, support and customer results
What it does not judge
- The physical quality of a single airport
- The speed or layout of a security lane
- The performance of a single airport team
4 award families, 14 categories
Each family covers one part of the airport services market. Every category has its own page with criteria and suggested evidence.
- Airport Ground ServicesRecognising the services that help travellers reach the airport, leave the airport, and manage accommodation needs before or after a flight.2 categories
- Inclusive Travel ResourcesRecognising the resources that make the airport journey clearer, easier to plan and more comfortable for travellers with accessibility needs and families with children.2 categories
- Travel Guides & ContentThe guides, publishers and websites that inform travellers about airport dining, shopping and services, judged on accuracy, usefulness and reach.5 categories
- Travel Technology & PlatformsThe companies and products that help travellers find, book and manage airport services digitally, from marketplaces and apps to planning tools and new technology.5 categories
Any company that sells, delivers or manages airport services can enter
- Airport services marketplaces and booking platforms
- Airport travel apps and planning tools
- Travel technology and innovation companies
- Airport travel guide and content publishers
- Airport dining and shopping guide publishers
- Blog
- Airport travel information websites
- Airport transfer service companies
- Airport parking service companies
- Airport hotel booking platforms
- Accessible travel resource providers
- Family travel resource providers
- B2B airport service providers
- Global airport service distributors
A company that works in more than one area can enter more than one category.
What the jury looks at
Ten areas apply to every entry. Each family adds its own points.
10Judging criteria
- How the service is presented
- How clearly the company explains what travellers get, where and at what price.
- How it is sold
- The sales channels, the buying journey and how easy it is to say yes.
- How reservations are managed
- Confirmation, changes, cancellations and what happens after booking.
- Range and coverage
- How many airports, lounges and services travellers can reach through the company.
- User experience
- How the product feels to use, on any device, for first-time and repeat customers.
- Customer satisfaction
- What customers say and what the company measures.
- Sales performance
- Results over the entry period, shown with evidence.
- Service variety
- The mix of services offered and how well they work together.
- Technology infrastructure
- The systems behind the service and how reliably they perform.
- After-sales support
- How the company helps travellers when something needs fixing.
Meet the jury
Independent industry experts evaluate every eligible entry against the published criteria.
Juror nameRole to confirmOrganisation to confirm
Juror nameRole to confirmOrganisation to confirm
Juror nameRole to confirmOrganisation to confirm
Juror nameRole to confirmOrganisation to confirm
Common questions
Who can enter Flyoneers?
Any company that sells, provides, distributes or manages airport passenger services. That includes booking platforms, service providers, marketplaces, B2B and white-label suppliers, travel technology companies, and travel blogs and independent publishers that write about airports.
Does the award go to the airport or the company?
No. Flyoneers recognises the company that sells, delivers or manages the service. It does not judge the physical quality of an airport facility, a security lane or a single airport team.
Can we enter more than one category?
Yes. If your company works in more than one area, choose every category that fits. Each category is assessed on its own criteria.